Product Information:-

  • Journals
  • Books
  • Case Studies
  • Regional information
Request a service from our experts.
Journal of Service Theory and Practice

Journal of Service Theory and Practice

ISSN: 2055-6225

This journal is a Hybrid Open Access journal
Full text online
Content: Table of Contents  
Information: Journal information  |  Editorial Team  |  Author Guidelines
Other:  |  Recommend this journal

2018 Impact Factor: 2.363*
5-year Impact Factor (2018): 2.485*

CiteScore 2020: 7.4
CiteScoreTracker 2021: 4.9 (Updated Monthly)

Journal history

Previously published as Managing Service Quality
Follow the Table of Contents link above for previous content.

The 5 year impact factor reported above understates the true 5 year impact factor for the journal because of the change of title JSTP underwent in 2015. The full five year impact factor for JSTP will be known in 2020.

Unique attributes

The Journal of Service Theory and Practice (JSTP) aims to publish research in the field of service management that not only makes a theoretical contribution to the service literature, but also scrutinizes and helps improve industry practices by offering specific recommendations and action plans to practitioners. Recognizing the importance of the service sector across the globe, the journal encourages submissions from and/or studying issues from around the world. JSTP gives prominence to research based on real world data, be it quantitative or qualitative. The journal also encourages the submission of strong conceptual and theoretical papers that make a substantive contribution to the scholarly literature in service management. JSTP publishes double-blind peer reviewed papers and encourages submissions from both academics and practitioners. 


The changing social structures and values, as well as new developments in economic, political, and technological fields are creating sea-changes in the philosophy, strategic aims, operational practices, and structures of many organizations. These changes are particularly relevant to the service sector, as public demand for high standards increases, and organizations fight for both market share and public credibility. The journal specifically addresses solutions to these challenges from a global, multi-cultural, and multi-disciplinary perspective.

Key benefits

To the readership, the journal offers latest service management research in a style appealing to both academic and practitioner audiences. Research published in JSTP not only helps generate and enrich theoretical frameworks, but also helps convert research results into practical recommendations and action plans to improve industry practices. To the contributors, the journal offers a short turnaround time that enables early publication of their research in an impactful journal. 

Key journal audiences

Service researchers, educators and students; practitioners of service management; policy makers in the service sector.


The journal covers a broad range of topics including: service quality; service innovation; customer satisfaction and loyalty; service marketing; service operations; service HRM; service information systems; international service management; Internet and digital services; service entrepreneurship; and sustainability management in services.

Journal of Service Theory and Practice is abstracted and indexed in:

ABI/INFORM, Business Source Alumni Edition, Cabell's Whitelist, Current Abstracts, Materials Business File, Mechanical & Transportation Engineering Abstracts, METADEX/Metals Abstracts, ProQuest, ReadCube, TOC Premier, 

and ranked by:

Australian Business Deans Council ABDC, BFI (Denmark), Chartered Association of Business Schools (CABS, UK) Academic Journal Guide, CNRS (France), ERA Journals List (Australia), NSD (Norway), Scopus, SSCI Social Science Citation Index (Clarivate Analytics), The Publication Forum (Finland)

Journal of Service Theory and Practice is available as part of an online subscription to the Emerald Operations, Logistics & Quality eJournals Collection. For more information, please email or visit the Emerald Operations, Logistics & Quality eJournals Collection page.

COPE logo.
This journal is a member of and subscribes to the principles of the Committee on Publication Ethics. More on Emerald's approach is available in our Publication Ethics guidelines.

* 2018 Journal Citation Reports® (Clarivate Analytics, 2019)