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We're here to help

We are living in a difficult and uncertain time around the world, as we face the spread of COVID-19. I’m writing to let you know what we’re doing at Emerald to keep our customers, colleagues and communities safe and supported as much as we can.

The physical and mental health and well-being of everyone is our top priority, as we aim to operate as normally as possible.

Although our physical offices may be closed for now, we are very much open. Now, more than ever, people need quick and easy online access to the information we publish on Emerald Insight and the opportunities to share their research. We are a digital-first, open publisher and will continue to be available for you throughout this public health crisis.

  • We have made research on COVID-19, the management of epidemics and pandemics, and supply chain management free for anyone to access and have also made this available with full text and data mining rights to PubMed Central and the World Health Organisation repository. We will continue to make relevant research freely available on this site.

  • We have partnered with ProQuest to offer unlimited access to EBook Central holdings.

  • We have launched a publishing fund of £20,000 to cover the Article Processing Charges for research published on Emerald Open Research related to the outbreak and similar healthcare emergencies.

  • Emerald Insight is set up to support remote access for those not able to be on campus, with information on how to do this available on our Customer Support Portal.

  • When we launched our new Emerald Insight platform last summer, we removed all limits on the number of simultaneous users who could have access. In addition, for the duration of this crisis, we will waive any photocopying limits, any restrictions that apply to campus locations, and cross-border interlibrary loan restrictions.

  • Our sister learning company, Emerald Works, has created a free Covid-19 support pack to help maintain your physical and emotional wellbeing.

  • Now is a good time to join our librarian community so we can easily keep you up to date with new information and resources. Email us and we'll get you on board. Once a member, you can join in the discussion on our Crescendo platform to share best practices and ask questions of other librarians and university staff around the world as we try to cope with this emergency.

  • We have asked all of our colleagues around the world to work from home and are giving them the resources they need to do that. Our colleagues can quarantine if necessary without losing pay. We have stopped any travel. We offer flexible working and have forums to help colleagues stay in touch with each other, find information to stay healthy and combat potential loneliness. We’re monitoring the situation constantly and taking the best expert advice.

The answers to this crisis will come from the incredible power, dedication and resilience of the research and public health community and Emerald is here to serve, support and champion you all.

If you’re struggling with anything, please get in touch on phone, email or social, and we’ll try our very best to help.

With my very best wishes,


Image: Vicky Williams signature

CEO, Emerald Publishing

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For over 50 years, research impact has sat at the heart of Emerald’s business.

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