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The TQM Journal

The TQM Journal

ISSN: 1754-2731

This journal is a Hybrid Open Access journal
Full text online
Content: Table of Contents  
Information: Journal information  |  Editorial Team  |  Author Guidelines
Other:  |  Recommend this journal

CiteScore 2020: 4.3
CiteScoreTracker 2021: 3.5 (Updated Monthly)

Journal history

Previously published as The TQM Magazine and incorporating Training for Quality
Follow the Table of Contents link above for previous content.

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Before submitting to the journal, please ensure you have read the author guidelines here

Aims and Scope

The TQM Journal seeks high quality submissions from academics, researchers and practitioners from around the world. First time authors are very welcome and it is hoped that the feedback received from the editors and/or reviewers will aid their development as both researchers and academic writers.

Generally, contributions should cover the theoretical development and the practical application of both the “hard” and “soft” aspects of TQM. Research can be from the private sector or the public sectors of industry – including manufacturing, health, education, local government, professional and other service organisations.

Specifically, contributors can address, inter alia, the following areas:

·       The TQM philosophy, including the quality gurus;

·       Leadership and management issues including people and process issues;

·       Internal and external customer issues;

·       The measurement of quality;

·       Costs of quality;

·       Continuous improvement;

·       ISO management standards including implementation and integration issues;

·       Quality management and related systems including implementation and integration issues.

·       Excellence models including implementation and management issues;

·       Process management and improvement including Lean, Six Sigma, Lean Six Sigma, and Business Process Management;

·       Tools and techniques for quality management and improvement including, inter alia, kaizen, 5S, Kano analysis, the seven tools of quality control;

·       Problem-solving;

·       Strategical, tactical and operational issues for quality management implementation and sustainability;

.       The 4th Industrial revolution impact on all aspects of manufacturing and services (people, products and processes) - including robotics and Artificial Intelligence (AI);

.       The use of smart technologies to improve the customer experience - particularly in retail, hospitality and tourism;

.       The use and impact of social media on quality management and the customer-supplier relationship

.       Management and employee wellbeing, mindfulness and happiness and its impact on productivity, performance and quality

.       Small-to-Medium-sized enterprises: the journal welcomes research on critical success factors or limitations for their sustainability, growth performance, quality improvement, implementation of continuous improvement initiatives such as TQM, Lean, Six Sigma, ISO 9001 and other management standards

 Contributors should keep discussions on the history of quality management thought to a minimum and focus on their contribution to, and their advancement of, the body of knowledge on quality management.


"TQM Journal is an international journal which strikes a great balance between the theory and practice of Quality Management principles across a broad range of industrial sectors ranging from manufacturing to service to public sector organisations. A number of articles appearing in this journal can be readily used for teaching, training and research purposes. In fact, a number of my Doctoral students have widely used many research papers from TQM Journal over the years”

Professor Jiju Antony, Heriot Watt University, UK 

Recent Special Issues:

20th Excellence in Services Conference 2017 (Volume 30, Issue 5) - Guest Editors: Claudio Baccarani and Jacques Martin. Since 2008, the scientific committee of the Conference have made a selection of the best papers presented each year. In total, 28 papers were submitted for inclusion in this special issue, the best 11 of these are collated here.

Kaizen: An Ancient Operational Innovation Strategy for Organizations of the XXI Century. (Volume 30, Issue 4) - Guest Editors: Manuel F. Suárez Barraza, Francisco G. Rodriguez Gonzalez, Jose-A. Miguel Davila and Carmen Jaca. This first Kaizen Special Issue was an attempt to carry out a systematic and in-depth research on Kaizen philosophy. The published manuscripts range from the clarification of the Kaizen term to other improvement approaches such as TQM, lean thinking and Six Sigma, to research regarding the historical and managerial origins of Kaizen.

The TQM Journal is indexed and abstracted in:

Business Source Alumni Edition/Complete/Government Edition/Corporate Plus/Elite/Premier, Cabell's Dictionary of Publishing Opportunities in Management and Marketing, DIALOG, Education Research Complete/Education Source, Emerald Management Reviews, Ergonomic Abstracts, INSPEC, ProQuest, Research Trends in Advanced Manufacturing, ReadCube Discover, Scopus, Technical Education and Training Abstracts, TOC Premier (EBSCO)

The TQM Journal is ranked by:

ANVUR GEV13's List (Rank B), ANVUR ASN's List (Rank A), Association of Business Schools (ABS) Academic Journal Quality Guide, AERES (France), Australian Business Deans Council (ABDC) Quality Journal List, Australian Research Council (ERA Journal List), CNRS (France), NSD (Norway), Polish Scholarly Bibliography (PBN), Scopus, The Publication Forum (Finland)




The TQM Journal is available as part of an online subscription to the Emerald Operations, Logistics & Quality eJournals Collection. For more information, please email or visit the Emerald Operations, Logistics & Quality eJournals Collection page.

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This journal is a member of and subscribes to the principles of the Committee on Publication Ethics. More on Emerald's approach is available in our Publication Ethics guidelines.